Miraco Digital Solutions Ltd (“Miraco”, “we”, “our”, “us”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us. It applies to all services we provide from the UK, including services outsourced internally to trusted partners in India.
1. Information We Collect
- ▹Personal information: name, email, phone, company details, billing information.
- ▹Project-related content provided by clients.
- ▹Technical data: IP address, browser type, device identifiers, website analytics.
2. How We Use Information
- ▹To deliver contracted services (branding, websites, design).
- ▹To process payments and invoices.
- ▹To manage communications, feedback, and customer support.
- ▹To improve our website, offerings, and client experience.
- ▹To comply with legal and regulatory obligations.
3. Legal Basis for Processing (UK GDPR)
- ▹Contract: processing necessary for performance of our contract with you.
- ▹Consent: where you explicitly agree (e.g., newsletters).
- ▹Legitimate interests: improving services, ensuring security.
- ▹Legal obligation: where required by law.
4. Data Sharing & Outsourcing
- ▹We may share limited personal data with subcontractors or trusted partners in India for service delivery.
- ▹All subcontractors are bound by confidentiality and data protection obligations equivalent to UK GDPR standards.
- ▹We do not sell or rent personal data to third parties.
5. Data Storage & Security
- ▹Data stored on secure servers in the UK/EU with industry-standard encryption.
- ▹Access restricted to authorized personnel only.
- ▹Regular audits and monitoring are undertaken.
6. International Transfers
Where personal data is transferred to India, we implement contractual safeguards (Standard Contractual Clauses) to ensure equivalent protection.
7. Retention
- ▹We retain personal data only as long as necessary to fulfil the purpose of collection or legal requirements.
- ▹Project files are generally retained for 5 years unless otherwise requested.
8. Client Rights (UK GDPR)
- ▹Right to access, rectify, erase, restrict processing, object, and data portability.
- ▹Right to withdraw consent at any time.
- ▹Right to lodge complaints with the UK Information Commissioner’s Office (ICO).
9. Cookies & Tracking
- ▹We may use cookies and analytics tools to understand visitor behaviour.
- ▹Clients can control cookies through browser settings.
10. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect data from them.
11. Data Breach Response
If a personal data breach occurs, we will notify affected clients without undue delay and report to ICO if legally required.
12. Third-Party Links
Our website may contain links to external websites. We are not responsible for their privacy practices.
13. Updates to Policy
This Privacy Policy may be updated periodically. Changes will be posted on our website with a new “Effective Date.”
14. Contact Us
For questions or to exercise your rights, contact: Founder & Director, Miraco Digital Solutions Ltd Email: miracodigitalsolutions@gmail.com | Address: 2, Frederick Street, Kings Cross, London, WC1X 0ND, UNITED KINGDOM